General Terms and Conditions (GTC)

1. scope

The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

2. contracting party, conclusion of contract, correction options

The purchase contract is concluded with mimdo AG.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. contract language, contract text storage

The language(s) available for the conclusion of the contract: Dutch, English, French, German, Spanish, Italian

The contract text is not stored by us.

4. delivery conditions

We deliver free of shipping costs.

We deliver only by mail order. Unfortunately, self-collection of the goods is not possible.

We do not deliver to packing stations.

5. payment

In our store you can basically use the following payment methods:

Pre Paid
If you choose payment in advance, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card
In the order process you enter your credit card details. Your card will be charged immediately after placing the order.

PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (?PayPal?), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions in the order process.

PayPal can offer registered PayPal customers and those selected according to its own criteria further payment modalities in the customer account. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information about this in your PayPal account.

6. retention of title???????

The goods remain our property until full payment.

7. transport damage???????

If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

8. warranty and guarantees???????

8.1 Liability for defects

The statutory liability for defects shall apply.

8.2 Warranties and after-sales service

Information on any additional warranties that may apply and their exact terms can be found with the product and on special information pages in the online store.

Customer service: You can reach our customer service for questions, complaints and claims on weekdays from to by e-mail at info@tuki.ch.

9. liability???????

For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation

  • in case of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of warranty promises, if agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

10. code of conduct???????

We have submitted to the following codes of conduct:

11. dispute resolution???????

The European Commission provides a platform for online dispute resolution (OS), which you can use here find. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

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